Terms & Conditions

Client Communication

We aim to respond to all emails within 1–2 working days (Mondays to Fridays).

To ensure clarity and proper documentation, all project communication will be conducted via email. This helps keep feedback, revisions, and approvals organized in one place.

Please note that the schedule of our project cannot be specifically determined as it will depend on the time taken in between Work-in-Progress check-ins and feedback.

Working Files

We do NOT provide working files.
Working files aren’t just mere files. They are a reflection of our unique processes to crafting your brand and packaging. Don’t worry, we will definitely deliver whatever other files you may require for the progression of your brand/product!
All working files and usage rights remain the property of the designer even after project completion.

Revisions Policy

Each project includes two (2) rounds of revision requests at no additional cost after the Concept Presentation* is delivered. We understand that sometimes seeing first is helpful!

*See ‘Pricing & Agreement’

Additional revisions beyond the second round will incur extra charges, starting at $30 per revision request.

Each revision request can accommodate 3 concise, bullet-point changes:
- Example of bullet-point change: ‘Please make this illustration larger’, ‘Please change the colour of this title’, ‘Please remove this element and replace it with xxx’
- Any changes in copy (excluding typo errors) will be considered as 1 bullet-point change.
- Significant changes to the design/agreed upon brief may require a separate quotation, at the designer’s discretion.

Pricing & Agreement

We understand that pricing can be touchy. Let’s make sure we sit down to clearly discuss prices, deliverables, and timelines until we’re both satisfied, before we commence the project!

Payment Terms

The payment schedule for any project is as follows:

(PHASE A) 40% Upfront — due upon signing of the Terms & Conditions Document.

This secures your project and covers time invested in research and initial creative direction. Early updates will be shared as Work-in-Progress (WIP) files, giving you visibility into the design direction.
3 WIPs will be shared during this stage. What is considered one WIP will be determined by the designer and indicated in the file name as well as within the shared document.
Any changes in copywriting must be indicated during this stage.
Need more WIPs? Each will be chargeable at 30% of the project cost.

(PHASE B) 40% at Concept Presentation — due upon delivery of the full design concept(s) for review.

The 'Concept Presentation' is the WIP that you are satisfied with.
Two (2) non-chargeable rounds of revisions are included at this stage, as outlined in the Revisions Policy.
Additional revisions beyond the second round will incur extra charges, starting at $30 per revision request.

(PHASE C) 20% at Project Completion — due upon delivery of final working files and any other deliverables.

You’re all set? I’m all set? We’ll wrap our project up with this final payment.

Project Start & Expedited Requests

All projects begin a minimum of 3 working days after the Contract Document is signed, initial payment and required design assets (final copywriting, images, etc.) are received.

If you’d like the project to begin sooner than the suggested start date or be completed in less than half the suggested turnaround time, we’ll do our best to make it happen. A Rush Fee of +30% will apply (subject to availability).

Late Payments

Payment is due within 14 calendar days of invoice issuance, unless otherwise agreed in writing.
A late payment fee of 5% of the total invoice amount will be applied for every 14-day period past the due date.
Continued delays in payment may result in a pause of services, delay in file delivery, or additional charges.

Multiple Concepts Requests

Each service includes one design direction based on the agreed brief.
If multiple distinct options are requested for comparison (e.g. 2 or more completely different concepts), the fee will be multiplied accordingly, as each concept requires separate development.

Example:

1 concept → Standard price
2 concepts → Standard price × 2
3 concepts → Standard price × 3

Final delivery will include only the selected concept*, and charges reflect the total work required to create all requested options.

Preciate Studios reserves the right to amend or update these terms and conditions at any time, without prior notice. Don’t worry — changes will only apply moving forward, never to projects already underway.